The Ordinary
Shipping Policy
This guide separates order preparation from the later carrier journey.
Processing and delivery estimates
After payment authorization succeeds, we normally prepare an order in about 1–2 business days. Estimated transit begins after dispatch and is another 4–6 business days. Weekends and applicable holidays are not business days, and no exact arrival date is promised.
Address and tracking
Please submit a complete delivery address and review it before checkout. Tracking can take time to update after handoff. Weather, peak demand, remote destinations, customs where applicable, or a carrier investigation may extend the estimate.
Delivery help
For a delayed or missing parcel, a delivered scan without receipt, or shipping damage, email yprabha414@gmail.com. Include the order number, checkout email, tracking details, and photographs when damage is visible.