The Ordinary
Payment Policy
Payment is submitted through the checkout made available for this US store, where charges are shown in USD.
Authorization and billing
Order preparation begins only after authorization succeeds. Billing information must be accurate. A payment provider or card issuer may approve, decline, review, request verification, or place a temporary hold on a transaction.
Payment security and failures
Use only the card or other payment options displayed at checkout. Do not send complete card numbers, security codes, or passwords through support messages. The issuing bank can often explain a decline or unresolved hold.
Approved refunds
Consistent with the Refund Policy, we process and initiate an approved refund to the original payment method within 10 days. Bank or provider posting may take longer. Use Contact Us for store-related payment help.