FAQ

These answers cover common product, delivery, payment, and after-sales questions.

What is available in the store?

The catalog includes skin-care formulations, cleansers, serums, moisturizers, facial treatments, sets, and selected hair, scalp, lash, brow, and makeup products shown on their product pages.

How is delivery timing calculated?

Authorized orders generally need 1–2 business days for preparation, followed after dispatch by an estimated 4–6 business days in transit. See the Shipping Policy for tracking and carrier exceptions.

Can I return an unwanted or faulty item?

Yes. Defective and non-defective new merchandise may be returned, and exchanges are accepted, when requested within 30 calendar days after delivery. A non-defective item must be new, unused, and in original condition; a problem item can be reported with suitable evidence.

How do mailed returns work?

Obtain approval first, then use the free prepaid return label included in the package and follow the confirmed return address and instructions. Eligible customers do not pay the associated label or return-postage charge, and there is no restocking fee.

When does an approved refund start?

We process and initiate the refund to the original payment method within 10 days after approval. The receiving financial institution controls any later posting time. Full steps are in the Refund Policy.

What about payment, tracking, or privacy?

Use only the payment choices displayed at checkout. Tracking is shared when available, and privacy choices are described in the Privacy Policy. For an order or another question, use Contact Us.